Our product · House product · Call centre
WebRTC dialers — browser softphones for call centres.
Browser softphones for call centres — click-to-dial, live controls, Twilio and Telnyx voice without a desk phone.
The problem
Call centres still depend on desk phones or brittle softphone setups. Agents need click-to-dial and live controls in the browser.
What we built
Our house WebRTC dialer product — browser softphones with click-to-dial, live call controls, and Twilio / Telnyx voice without a physical desk phone.
Decisions that mattered
- Browser-first so agents can work from a laptop, not a fixed handset.
- Support both Twilio and Telnyx so voice carriers stay flexible.
- Prioritise live controls that supervisors and agents actually use on the floor.
Outcome
A Golfunctions-owned call-centre dialer product surface for WebRTC voice in the browser.
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